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FAQ

 
Ordering

      Order History and Status

              How can I Track My Order?

              Order Submitted- “Pending Review”

              Order Delivery-“Shipped”

              Canceling or Modifying and Order

      Payment Information

              Paying by Credit Card

              Other Payment Options

      Return Policy

      International Orders

      Shipping Cost and Delivery Schedule

      Sales Tax

My Account

      Registering or Log In

      Changing Your Profile

      Remembering your Password

      Address Book 

Privacy Policy

      What our Privacy Policy Cover

      What Personal Information is Collected

      When Personal Information is Collected

      How PerfumeLive.com Protect Your Information

      How PerfumeLive.com Uses Your Personal Information

      Who View Customer's Information

      Is it safe to Shop at PerfumeLive.com?

      Do PerfumeLive.com Share or Sell Customer's Information?

      Cookies on PerfumeLive.com 

Disclaimer

      All Rights Reserved with PerfumeLive.com

      Typographical Errors

      100% Authenticity Guaranteed 

Miscellaneous FAQs

 

Order History and Status 

How can I Track My Order? 

You can track the status of your order online at PerfumeLive.com. Click on My Account and log in to check the status of your most recent order and your order history. Click on View/Track, of the order number, for the shipment that you would like to track and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address. Click on this number to view detailed tracking information on the USPS, UPS, or FedEx shipping sites. You can review the tracking history and the estimated date of delivery. For USPS, please estimate 3 - 7 business days from the time your order has been shipped. 

Order Submitted - "Pending Review"

Prior to sending the order to the warehouse for fulfillment and processing, your order needs to be authorized for payment. For your own protection, our Web site performs additional security checks on some orders. Our customer service team may need to contact you regarding special orders or large dollar value orders. This may delay your order processing time by one business day.  

Order Delivery - "Shipped”

Once your order has left our warehouse in New York, the order status will appear as "Shipped" In most cases, when you select USPS or UPS Ground shipping, you will get your order within a week after it has left our warehouse. Ninety percent of PerfumeLive.com orders are shipped from our warehouse in New York within 1 - 2 business days (it may take longer for weekend orders). Once the order has been shipped with UPS, you can expect it within approximately five business days depending on where you live. 

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Pending" status. The only time that you can cancel or modify your order is during "Placed" status. Once your order enters the shipping process no further changes can be made. You must call a Customer Service Representative to make any changes to your order after it is in "Pending" status. Click here for Customer Service contact information.


For more information on returns, please visit our Returns section.  

Payment Options 

Paying By Credit Card

We accept Visa, MasterCard, and American Express. If you pay by credit card on our site, when entering the billing address, please make sure the address you enter is the address where you receive your credit card billing statements. If you enter a different address, the processing of your order will be delayed.  

Other Payment Options 

To pay by electronic check or bank transfer please contact our customer service for further details.  

Return Policy 

Please click at the link “Return Policy” at the bottom of the any PerfumeLive.com Web Page 

International Orders 

Please see International Order section, Click at the International Order link at home page. 

Shipping Costs and Delivery Schedule 

Please click at the link “Shipping Info” at the bottom of the any PerfumeLive.com Web Page 

Sales Tax  

Sales tax will only be collected on all Deliveries within the state of New Jersey. 

My Account 

Registering and Log in   

To register, all you need to provide is your name, date of birth, e-mail address, and password. You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure. Once registered, you can check your order history, and manage your account.

By clicking on My Account at the top of every page, you can access your account history with PerfumeLive.com. You can change your account information at any time, as well as check the status of your latest orders. As always, you have the option to (un)subscribe to member benefits by clicking on the appropriate subscription box within your profile.

If you haven't registered with PerfumeLive.com and would like to begin receiving news and promotions, click here.

You can save items in your shopping basket for the next time you visit PerfumeLive.com. The same items will reappear the next time you sign in. 

Changing Your Profile

To change your account information click on My Account and log in.

Log in is located at the top of every PerfumeLive.com web page. You can change your password, ship-to addresses, and billing information.  

Remembering Your Password
For security reasons, PerfumeLive.com requires a password for signing-in to your account. If you have forgotten your password, please click on "Forgot Password?" below Sign In. You will be asked for your login e-mail address to retrieve your password. Your password will be e-mailed to you immediately.  

Address Book

Enter or Modify Shipping Information
You can add, delete, and save multiple friends and family's shipping addresses in your personal Address Book. To create or add new addresses, just click on the Add button. To delete, select the address you want to delete and just click Delete button. To edit an address, select and address and just click on the Edit buttons located right of each address. 

Privacy Policy 

What our Privacy Policy Covers  

This Privacy Policy covers any personal information that PerfumeLive.com obtains from you when you use services on our site. This policy does not cover the practices of companies that PerfumeLive.com does not own or control, or the actions of people that PerfumeLive.com does not employ or manage.

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page.

By using this site, you agree to the terms of our policy.  

What Personal Information is Collected

Depending on how you use PerfumeLive.com, we may ask you to share personal information with us. Whether you choose to give PerfumeLive.com information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

 

When Personal Information is Collected

PerfumeLive.com will ask you for information, including some personal information, if you use one of several services:

Becoming a registered user. In order to register, you need to share some personal information, such as your name, date of birth and e-mail address. You do not have to be a registered user to visit PerfumeLive.com's web pages. But, you will have to register if you want to place orders or make full use of our services.

Making a purchase. When you buy something on PerfumeLive.com, you have to supply a billing address, phone number, shipping address, and credit card information.  

How PerfumeLive.com Protects Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. er display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.

  • We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.  

How PerfumeLive.com Uses Your Personal Information

PerfumeLive.com collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.  

Who Views Your Personal Information

PerfumeLive.com may share your personal information with companies that perform services for us, such as delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on servers owned by other companies. Only PerfumeLive.com has the right to access this information.

Personal information may be disclosed if required by law.  

Is it safe to Shop at PerfumeLive.com? 

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.  

Do PerfumeLive.com Share or Sell Customer's Information? 

PerfumeLive.com does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy and on our home page.

At this time, PerfumeLive.com does not share any personal information with its affiliates. It is possible that this policy will change in the future. If we do decide to share information with our affiliates, we will post a notice in this Privacy Policy and on our home page.  

Cookies on PerfumeLive.com

We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our web site, what pages you view, and where you go after you leave the site. The cookies track your computer, not you. They are not connected to any personal information about you.

We require the Secure Sockets Layer ( SSL ) protocol and Session Cookies to be enabled on your browser in order to take advantage of many special features, such as registration and ordering, or you will not be able to place an order online. Session cookies allow us to hold items in your unique shopping cart, and to tell your shopping cart from that of another user.  

Disclaimer 

All Rights Reserved with PerfumeLive.com

In the event item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, PerfumeLive.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. We reserve the right to correct errors and/or update the content on our website at any time without notice.

Typographical Errors

In the event that a product is listed at an incorrect price due to typographical error or error in pricing information, PerfumeLive.com shall have the right to refuse or cancel any such order, whether or not the order has been confirmed and your credit card charged. A credit shall be issued immediately to your credit card account for the amount charged in the incorrectly priced order. 

100% Authenticity Guaranteed

At PerfumeLive.com we guarantee 100% Authenticity on every product we sell and we absolutely stand behind our merchandise. These products are supplied by reputable resellers, and authorized vendors whom we have established enduring business relationship with over the years. As one of the Internet's most popular brand-name fragrance destinations, we understand that every visit to our site must result in a pleasurable, convenient and expedient experience that is second to none. 

Miscellaneous FAQs 

Are these products Real? 

We guarantee 100% Authenticity on every product we sell and we absolutely stand behind our merchandise. 

What is the difference between Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?

This is the difference of ratio of fragrance oil and alcohol. Higher the concentration of fragrance oil stronger the fragrance will smell.

The Highest concentration of fragrance oil in women's fragrance is Parfum, then Eau de Parfum, Eau de Toilette, Eau de Cologne (or Cologne) and with lowest concentration is Perfume Deodorant. Women's Fragrance in general called Perfume.

The Highest concentration of fragrance oil in Men's fragrance is Eau de Parfum, Eau de Toilette, Eau de Cologne (or Cologne), After Shave and with lowest concentration is Perfume Deodorant. Men's Fragrance in general called Cologne.

Why some fragrance last longer or smell different on different people? 

There are many reasons behind why fragrance acts differently on different people. People have different body cemetery, which make fragrance act differently on everyone.

Also it's the way we smell fragrance, human have hundreds of genes which recognize different smells, everyone have some of these genes active and some inactive. That's why people smell every scent definitely and for different duration.  

How can I make my Scent last Longer? 

Fragrance lasts longer on some people than on others but in order to maximize the effect, apply fragrance directly on skin right after your shower. Also by layering the fragrance with Body lotions, shower gel in women and after shave and deodorants in men will increase the length of fragrance on you body.

Applying fragrance on cloths will take away its uniqueness which you get by applying it on skin.  

Why does fragrance contain alcohol?
Alcohol makes the fragrance emanate from your skin. Without alcohol, you would be the only person who knew you were wearing any fragrance at all. 

How can I keep my fragrance from going bad?

Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life. We also recommend keeping fragrance in fridge to increase its shelf life.  

How PerfumeLive.com able to sell fragrances at such a low price? 

PerfumeLive.com is the leading online fragrance store. It offers its customers designer, brand name, and hard to find fragrances and fragrance accessories at discounted prices of up to 70% below manufacturer's suggested retail prices. Because of the large combined volume of products that are purchased by PerfumeLive.com and PerfumeLive.com's relationships with suppliers and fragrance manufacturers, we are able to purchase these products at special prices. These purchasing savings are then passed on to our customers. Additionally, since Perfumelive.com operates a virtual store, we do not have the overhead expenses associated with operating a traditional store. As such, these additional savings enable us to offer our products at lower prices.

Can PerfumeLive.com mail customer orders to a PerfumeLive.com's partner retail store for pickup?

No. PerfumeLive.com can only ship directly to the customer. One of the main reasons behind PerfumeLive.com's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to PerfumeLive.com's partner stores for customer's pick-up.

Can customers return items purchased over the Internet to the nearest PerfumeLive.com's partner retail store for an exchange or credit?

No. All merchandise to be returned must be shipped directly to PerfumeLive.com. We require that you ship all your merchandise returns to us so that we can continue providing our customers with cost efficient customer service and deeply discounted prices.

Is it cheaper to purchase the items over the PerfumeLive.com or at a PerfumeLive.com's partner retail store?

Many of the products at PerfumeLive.com are less expensive than at PerfumeLive.com partner stores. However, due to retail store promotions, it is difficult to determine which mode of shopping is less expensive. Our online business model is more efficient, allowing us to provide additional discounts on some of the products offered. Retail stores usually conduct numerous value promotions, which are not offered over the Internet. As such, it is impossible to determine if it is cheaper to shop at the Internet store.

 
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